Fictional case study
The window that held at 07:40
A fictional lab needs three pouches across town before the clinic opens. The run is decided by the pickup, not the van.
Scenario figures, written for the demo. No real shop, lab, or customer is described.
The setup
The window that held at 07:40
A fictional lab in the metro sends three sample pouches to a clinic across the river. The clinic opens at eight, the lab closes its bench at seven, and the bridge is the only route that keeps the window.
Fictional case study
- 01
Book the pickup, not the drop
The pickup window was the commitment, so the run was assigned before the pouches were sealed.
- 02
Chain of custody as events
Bench handover, pickup, and clinic signature were three stamped events, readable afterwards without a phone call.
- 03
Escalate at risk, not after
The board flagged the run at 07:20 when the rider was still two stops away, and the clinic was told before it opened.
What moved
What moved
Scenario figures, written for the demo.
The useful part was the warning at 07:20. We could move the first appointment instead of apologising for it.
Next step
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