Returns
Returns and exchanges
Collection at the door and a return label the recipient can read without an app.
What the depot does
What you get
One visit instead of two: the courier brings the exchange and takes the return on the same stop.
- Return label tied to the original parcel
- Exchange and return on one stop
- Condition recorded at collection
The run
Three steps, in the order they happen.
- 01
Tie the label to the parcel
The return label inherits the original parcel ID, so the depot sees the history behind the box.
- 02
Collect at the door
The rider records condition and seals at collection, which is the only moment the evidence exists.
- 03
Restock or hold
The return is scanned into restock or hold with the reason, and the sender sees it the same day.
Sample service levels
Sample service levels
Sample figures for this demo. Not a service promise.
Sample figures
| Step | Target |
|---|---|
| Label issued | Same day |
| Collection | Next day |
| Restock scan | Within 24 h |
Related fictional case study
Returns without a second trip
A fictional shop swaps sizes at the door instead of arranging a collection and a redelivery.
Fictional case study
Read the fictional case studyNext step
Tell us the volume and the area.
The request form asks for scope in three short steps and never asks for a rate.